Refund and Returns Policy

At Nom Blue LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return and refund policy to ensure a hassle-free shopping experience.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, the following conditions must be met:
✅ The item must be returned within 30 days of delivery.
✅ The item must be unused, undamaged, and in its original packaging.
✅ Proof of purchase (order confirmation or receipt) must be provided.
✅ Certain items, such as personal care products, perishable goods, and clearance items, may not be eligible for returns.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Send us a message at contact@nombluellc.com or call 862-405-9081 with your order details.
2. Our team will review your request and provide you with a return authorization number and instructions.
3. Pack the item securely and ship it to the return address provided.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund:
✅ Approved Refunds: The amount will be credited to your original payment method within 5-10 business days.
✅ Partial Refunds: If the item is used, missing parts, or damaged (not due to our error), a partial refund may be issued.
✅ Non-Refundable Items: Items that are non-returnable due to hygiene, customization, or final sale conditions.

4. Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct product. Please contact us within 7 days of receiving your order.

5. Return Shipping Costs

• If the return is due to our mistake (wrong or defective item), we will cover the shipping costs.
• If the return is due to a change of mind, the buyer is responsible for return shipping fees.

6. Cancellations

Orders can be canceled within 24 hours of purchase if they have not been processed or shipped. Once shipped, cancellations are not possible.

7. Contact Us

For any return or refund inquiries, feel free to reach out:
📧 Email: contact@nombluellc.com
📞 Phone: 862-405-9081

We value your satisfaction and appreciate your business with Nom Blue LLC!